Despicable Me

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hdaniel82
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Re: Despicable Me

#151 Post by hdaniel82 » Thu Oct 14, 2010 4:01 pm

SCORE!

Dear XXXXXX,

Thank you for your email regarding our O2 Greenwich branch.

I am afraid that we are unable to predict technical difficulties,
however when they do occur and they are brought to our attention, we do
try and rectify them as quickly as possible in order to make sure that
the cinematic experience is not affected too badly. Regrettably on this
occasion the problems were not noted and resolved immediately.

With regards to the staff that dealt with you, we would expect all staff
members to be polite and courteous when dealing with any customer
concerns and I do sincerely apologise if this was not the case
on this occasion and if the problem was not solved in a comprehensive
manner.

I have passed on your comments to the cinema manager and they have
advised me that a full system check will be carried out on the equipment
to make sure that any faults that do exist are rectified as quickly as
possible and in an attempt to make sure that this does not occur again
in the future.

He has also taken your comments onboard and will be addressing this
incident and to implement any training necessary with his team to ensure
the service given to customer are maintained at a high level at all
times.

As recompense for the obvious disruption and inconvenience this has
caused yourself, I would like to send you 2 complimentary tickets to use
at any Cineworld. If you would like to accept this offer please email
customer services your address details. These will enable you to return
to the cinema, as my guest, with a view to having a more pleasurable
experience with

Once again I do apologise for the disappointment caused and I thank you
for writing in your concerns.

I do hope this is of help to you and should you have any further queries
please feel free to contact our Customer Services on 0844 815 7747.

Kind regards

Customer Services
Preferred cinemas:
Weekdays: Central London (all West End), West India Quay, Greenwich O2, Vue Islington
Weekends: Greenwich (O2, Odeon, PH), Vue Stratford City, Stratford PH
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weirdfilms33
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Re: Despicable Me

#152 Post by weirdfilms33 » Thu Oct 14, 2010 4:06 pm

I received exactly the same email. Result!
Go ahead, make my day - by visiting my blog: http://jacobthehobnob.wordpress.com/

Member number 33 of the "100 free films in 2012" club. I saw 32, which is rather delightful.. I beat Mr. Glass on free films but he narrowly inched me out on total films seen.

Member number 33 of the "100 free films in 2011" club. I saw 20, interestingly enough. My more realistic target was to see more free films than TheyCallMeMrGlass. I lost.
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Beate
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Preferred Cinemas: West India Quay, Greenwich, Surrey Quays + Central London (Vue Islington, Apollo, Odeon Covent Garden, Cine Haymarket, Leicester Sq/West End)
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Re: Despicable Me

#153 Post by Beate » Thu Oct 14, 2010 4:08 pm

How did pretty end up with only one ticket? I think she should write back and say it was a ticket for two and everyone else received two so she wants two cinema tickets as well!
:popcorn: Member No. 1 of the "100 free films in 2020" club. 7 seen :popcorn:
o/ Member No. 1 of the "100 free films in 2009 - 2019" clubs. 826 seen o/
Image Member No. 1 of the "104 free previews in 2008" club. 92 seen Image
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hdaniel82
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Re: Despicable Me

#154 Post by hdaniel82 » Thu Oct 14, 2010 4:12 pm

weirdfilms33 wrote:I received exactly the same email. Result!
Sometimes it is worth having a bit of a moan eh?!
Preferred cinemas:
Weekdays: Central London (all West End), West India Quay, Greenwich O2, Vue Islington
Weekends: Greenwich (O2, Odeon, PH), Vue Stratford City, Stratford PH
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AnneJ

Re: Despicable Me

#155 Post by AnneJ » Thu Oct 14, 2010 5:16 pm

Yeah, I got the same email, I said that I went with my friend maybe that's why they said 2 tickets.
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weirdfilms33
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Re: Despicable Me

#156 Post by weirdfilms33 » Sat Oct 16, 2010 2:02 pm

I sent off my address and just received 2 complimentary tickets in the post for ANY cineworld cinema (O2 included) AND for 3D films. If someone so much as mentions Despicable Me I will murder them.
Go ahead, make my day - by visiting my blog: http://jacobthehobnob.wordpress.com/

Member number 33 of the "100 free films in 2012" club. I saw 32, which is rather delightful.. I beat Mr. Glass on free films but he narrowly inched me out on total films seen.

Member number 33 of the "100 free films in 2011" club. I saw 20, interestingly enough. My more realistic target was to see more free films than TheyCallMeMrGlass. I lost.
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Beate
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Posts: 22013
Joined: Fri Jun 19, 2009 4:26 pm
Old post count: 6588
Preferred Cinemas: West India Quay, Greenwich, Surrey Quays + Central London (Vue Islington, Apollo, Odeon Covent Garden, Cine Haymarket, Leicester Sq/West End)
Location: London
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Re: Despicable Me

#157 Post by Beate » Sat Oct 16, 2010 2:26 pm

You could watch Despicable Me with those tickets. :giggle:
:popcorn: Member No. 1 of the "100 free films in 2020" club. 7 seen :popcorn:
o/ Member No. 1 of the "100 free films in 2009 - 2019" clubs. 826 seen o/
Image Member No. 1 of the "104 free previews in 2008" club. 92 seen Image
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Sunny Saver
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Re: Despicable Me

#158 Post by Sunny Saver » Sat Oct 16, 2010 2:32 pm

weirdfilms33 wrote:I sent off my address and just received 2 complimentary tickets in the post for ANY cineworld cinema (O2 included) AND for 3D films. If someone so much as mentions Despicable Me I will murder them.

What's the matter with Despicable Me? Has everyone said it's cr*p... is that why you don't want to watch it :p.

Well done to everyone on getting two complimentary tickets!
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weirdfilms33
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Re: Despicable Me

#159 Post by weirdfilms33 » Sat Oct 16, 2010 2:35 pm

Sunny Saver wrote:
weirdfilms33 wrote:I sent off my address and just received 2 complimentary tickets in the post for ANY cineworld cinema (O2 included) AND for 3D films. If someone so much as mentions Despicable Me I will murder them.

What's the matter with Despicable Me? Has everyone said it's cr*p... is that why you don't want to watch it :p.

Well done to everyone on getting two complimentary tickets!
Well, considering I've seen the opening 10 minutes a total of three times now, not once in 3D, I'd probably just walk out again as soon as it started.
Go ahead, make my day - by visiting my blog: http://jacobthehobnob.wordpress.com/

Member number 33 of the "100 free films in 2012" club. I saw 32, which is rather delightful.. I beat Mr. Glass on free films but he narrowly inched me out on total films seen.

Member number 33 of the "100 free films in 2011" club. I saw 20, interestingly enough. My more realistic target was to see more free films than TheyCallMeMrGlass. I lost.
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Sunny Saver
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Posts: 4186
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Re: Despicable Me

#160 Post by Sunny Saver » Sat Oct 16, 2010 2:39 pm

weirdfilms33 wrote:
Sunny Saver wrote:
weirdfilms33 wrote:I sent off my address and just received 2 complimentary tickets in the post for ANY cineworld cinema (O2 included) AND for 3D films. If someone so much as mentions Despicable Me I will murder them.

What's the matter with Despicable Me? Has everyone said it's cr*p... is that why you don't want to watch it :p.

Well done to everyone on getting two complimentary tickets!
Well, considering I've seen the opening 10 minutes a total of three times now, not once in 3D, I'd probably just walk out again as soon as it started.
Just go in 10 minutes late! :mrgreen:
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