IT Help, Please

[newdot]

I don't use windows, but my parents do & the free inbuilt Microsoft anti virus software is very good & reliable, if used on a regular basis & kept up to date.

The slowing down of windows computers can be caused by a number of factors & installing more than 1 anti virus package can cause this, along with fragmented hard drives and corrupted registrys.

But to be honest, given that she is at uni, the best bet for her is to ask an IT savvy fellow student to take a look at it (they LOVE being asked to do this...hoenstly!). Trying to manage computers remotely is a tricky business at best.

[Diane65]

Can anyone recommend a good anti-virus software for DD as at Uni now and although she has downloaded free anti virus software it doesn't seem to be much good as her PC is now running slow. Probably a stupid question but if I b*y one to protect 3 PC's I assume that they don't have to be at the same address (I am a bit dim at times). Thanks for any help.

has she tried AVG free software?

I will get her to look at that. Thanks for the suggestion and also to newdot and stone_monkey for all your advice as at least now I have some ideas to get her started.

[The Sparrow]

I used AVG free anti virus programme for many years but last year it allowed two viruses onto my computer and didn't even alert me. I now use Zone Alarm but there are many free anti virus programmes that can be used.

What I do recommend she uses on a regular basis is Housecall. It isn't an anti virus programme that prevents them, it is a real time virus checker. Using this is how I found my computer was infected and it got rid of them too.

housecall.trendmicro.com/uk/

All computers need to be defragged regularly too which is possibly why your daughters computer is running slow.

[Diane65]

I used AVG free anti virus programme for many years but last year it allowed two viruses onto my computer and didn't even alert me. I now use Zone Alarm but there are many free anti virus programmes that can be used.

What I do recommend she uses on a regular basis is Housecall. It isn't an anti virus programme that prevents them, it is a real time virus checker. Using this is how I found my computer was infected and it got rid of them too.

housecall.trendmicro.com/uk/

All computers need to be defragged regularly too which is possibly why your daughters computer is running slow.

Thanks so much she is looking into it right now

[Sunny Saver]

Is Dell no longer regarded as a reputable brand for laptops? I'm looking at Amazon and it doesn't seem that popular now?

[The Sparrow]

Is Dell no longer regarded as a reputable brand for laptops? I'm looking at Amazon and it doesn't seem that popular now?

I have Dell and I have never considered them reputable. Hate them with a vengeance but was persuaded to b*y it.

[lukethegeek]

In my personal experience, Dell have a reputation for having rather shoddy hardware. When I worked doing computer support and repairs, Dell seemed to be one of the least reliable brands in terms of hardware failure. When things do break, it's not always that easy or cheap to replace them as they use a lot of proprietary boards, connectors and other parts made specifically for them.

To each his own, but for a solid (reliable) and powerful laptop, I'd go for a Lenovo (used to be IBM before they stopped doing hardware). While a little bit more expensive, they seem to have some really decent laptops that won't let you down.

(This post doesn't constitute advice, you agree to not hold me responsible for anything including financial loss, unhappiness, death or divorce .. yada yada never actually listen to anything I say because it will probably end badly.)

Luke

[valda]

He all teccies,

Is this a good deal? vx

Base Inspiron 15 - 7537
Operating System Windows 8 64bit, English
Memory 8GB 2 DIMM (2x4GB) DDR3L 1600Mhz
Keyboard Internal UK/Irish Qwerty Backlit Keyboard
Video Card NVIDIA® GeForce® GT 750M 2GB DDR5
Driver Intel® Wireless-N 7260 driver
Hard Drive 1TB 5400RPM SATA Hard Drive
Wireless Intel® Dual Band Wireless-N 7260 2x2 AGN + Bluetooth 4.0
Cable UK/Irish Power Cord
Documentation/Disks Ship Docs : ENG/FR/DUTCH/ITA/GER/ARA/TUR
Bundle CN75305
Extended Service 1Yr Next Day Hardware Support
PalmRest Palmrest Label Not Included
Wireless Wan Card Mobile Broadband not included

Documentation No Warranty Tech Sheet Required
Order Information Dell Inspiron Order
Primary Battery 4-cell Lithium Ion (58WHr) Battery
Processor 4th Generation Intel® Core™ i7-4500U Processor (4M Cache, up to 3.0 GHz)
Color Choice LCD Back Cover - Silver (Touch Screen)

Packaging Shipment Box
FGA Module HAD15_1405_565/BTO
CFI Included (Smart Selection) CFI Not Included
Hard Drive Software Hard Drive Software Not Required
WiDi Widi Driver
Value Added Services 90DAY Premium Software Phone Support
Retail Drop in the Box Leaflet No DIB Leaflet Required
Retail Information No Retail Info Required
Retail Tech Sheets No Retail Tech Sheet Required
Processor Label Intel I7 CPU Label for Non-Ultrabook
LCD 39.6cm (15.6") LED Backlit Touch Display with Truelife and FHD resolution (1920 x 1080)
Microsoft Application Software Microsoft® Office 2013 Trial
Non-Microsoft Application Software Additional Software
Protect your new PC McAfee® Live Safe 12 month subscription with Mcafee® Anti-theft 12 month
Power Supply E5 90W AC Adapter
Additional Shipping Box Labels Not Included
Operating System Recovery Options OS Media Not Included
Transportation from ODM to region Standard shipment

TOTAL :£698.99

[superhero]

I've lost my scroll up/down button on chrome. Does anyone know how I can get it back please?

[Sunny Saver]

This is what google says superhero, btw HNY!:

http://productforums.google.com/forum/# ... 4nbVt2an8E